What does no refund exchange only mean?

A no refund policy is a statement explaining that your business will not provide compensation for purchased products or services that customers return. No refund, exchange only policy — states that customers can only exchange items they wish to return, rather than get a refund.

How do I say no refund?

Use active language in your communication. Instead of saying “Your case has been investigated” and “The refund can’t be provided”, go for “I have carefully looked into your situation” and “We can’t issue a refund according to our policy”. Make sure to show your customer that you’ve really investigated the case.

Can a store say no refunds?

Can a Store Refuse to Give a Refund According to Federal Law? There are no federal laws that require a merchant to refund money unless the product they sell turns out to be defective, despite the federal consumer protection regulation enforced by the Federal Trade Commission (FTC).

Is it legal to have a no refund policy?

The United States does not legally require businesses to have a return and refund policy nor does it prevent them from having a no refund and no return policy. Some states do require that this policy be conspicuous, but that should be the case regardless of where your business is located.

What if a company doesn’t give you a refund?

Sometimes, companies may state that their goods are non-refundable, but you can still request a refund or file a chargeback claim. Companies’ refund policies can be complicated and hard to find on purpose. They want you to give up the search and settle with what you’ve got.

What to do if a store refuses to refund?

In the U.S., there’s no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC’s “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.

What do I do if a store won’t give me a refund?

Company Won’t Give You a Refund? Here’s How to Get Your Money Back

  1. Try to Work it Out with the Merchant First.
  2. Option 1: Request a Chargeback.
  3. Option 2: Consider Mediation.
  4. Option 3: Sue in Small Claims.
  5. Option 4: Pursue Consumer Arbitration.
  6. FairShake Can Help Make Arbitrating a Breeze.

How long does a company legally have to refund your money?

So what is the time limit a company has to give you your money back? You’ve guessed it—it depends. You usually have to demand a refund between 30 and 60 days, and a chargeback even up to 120 days with some credit cards.

Are no refund policies legal?

In answer to your specific question, yes “no refund” policies are legal especially when they are fully disclosed. So, IMHO a suit to try to recover the refund would be a waste of time and money.

What is no refund policy?

No Refund Policy. This No Refund Policy applies to payments for legal services rendered on an attorney-client basis and appointments made for legal services under the Attorney-Client Agreement. Other payments are governed by our Terms of Use. You understand that once we provide services to you our fees are Non-Refundable.

What is return and exchange policy?

Return & Exchange Policy. We will accept any unwashed/unworn/undamaged merchandise items for return or exchange within 30 days of shipment for domestic orders and within 60 days of shipment for orders outside of the United States. An item is considered damaged if pet hair, smoke, personal fragrance products, or other household odors are detectable.