Who is the current ombudsman in Mauritius?
Mr. Soleman Hattea
The staff of the office comprises 14 persons including the Ombudsman, Mr. Soleman Hattea. The Ombudsman office is funded by the Consolidated Fund voted directly by the National Assembly.
What is Mauritius ombudsman?
About Ombudsman The role of the Ombudsman is to investigate into complaints against Government Institutions and seek redress to injustice if any, sustained in consequence of any alleged maladministration that may have been committed by any public officer or authority in the exercise of administrative functions.
What complaints does the ombudsman deal with?
We review and resolve complaints about all sorts of things, such as: billing, customer service, installations/delays, switching providers, loss of service and sales. Find out more about the types of problems Ombudsman Services can look at.
When should I complain to the ombudsman?
One can file a complaint before the Banking Ombudsman if the reply is not received from the bank within a period of one month after the bank concerned has received one’s complaint, or the bank rejects the complaint, or if the complainant is not satisfied with the reply given by the bank.
What is the function of an ombudsman?
The primary duties of an organizational ombudsman are (1) to work with individuals and groups in an organization to explore and assist them in determining options to help resolve conflicts, problematic issues or concerns, and (2) to bring systemic concerns to the attention of the organization for resolution.
What power does the ombudsman have?
An ombudsman is a person who has been appointed to look into complaints about companies and organisations. Ombudsmen are independent, free and impartial – so they don’t take sides. You should try and resolve your complaint with the organisation before you complain to an ombudsman.
What can ombudsman help with?
An ombudsman is an official, usually appointed by the government, who investigates complaints (usually lodged by private citizens) against businesses, financial institutions, universities, government departments, or other public entities, and attempts to resolve the conflicts or concerns raised, either by mediation or …
How do you approach an ombudsman?
One can file a complaint with the Banking Ombudsman simply by writing on a plain paper. One can also file it online at (“click here to lodge a complaint”) or by sending an email to the Banking Ombudsman. There is a form along with details of the scheme in our website.
Can the ombudsman help me?
An ombudsman is an independent service that can help you deal with an unresolved complaint you might have with an organisation. Ombudsman services are also called alternative dispute resolution (ADR) schemes.
How do I find my local ombudsman?
You can locate a local Ombudsman office in your area by selecting your county on the Find Services in My County page. Additionally, all long-term care facilities are required to post, in a visible location, the phone number for the local Ombudsman office and the Statewide CRISISline number 1-800-231-4024.
What do you need to know about the Mauritius Ombudsman?
The Mauritius ombudsman is trained in dispute resolution and understands how to resolve situations before that become harmful confrontations. Organizations hire Mauritius Ombudsman to improve productivity and working relationships.
Who is the African Ombudsman and mediators Association?
Investigate complaints of maladministration against Ministries/Government Departments, Local Authorities and the Rodrigues Regional Assembly. The African Ombudsman and Mediators Association (member of its Executive Committee from 2005 to 2014).
What do you need to know about the Ombudsman?
An Ombudsman or Ombudsperson is a designated neutral facilitator who provides confidential and impartial assistance in resolving grievances and disputes. An Ombudsman investigates complaints, reports findings, and mediates fair settlements between individuals, group of individuals; and institutions or organizations.